At mbi9, the joy of playing only means something when it is done in a healthy and controlled way. We provide the tools, guidance and support you need to ensure your gaming experience stays enjoyable — not a burden.
mbi9 Foundation
Mbi9 believes that online gaming should be an enjoyable and controlled form of entertainment — not a source of stress or financial hardship. We understand that for a small number of players, gaming can become difficult to manage. That is why we provide a comprehensive suite of tools and support to help every member stay in control.
Unlike other platforms that only meet the minimum requirements, mbi9 takes a more proactive approach. Our system monitors playing patterns and can issue early warnings to players showing signs of problematic gaming. We also train our support team to identify and assist members who need additional support.
Remember: winning and losing are both part of the game. What matters most is that you play within your means, enjoy the process, and know when to stop. If you feel gaming is starting to affect your daily life, personal relationships or finances, it is time to talk to our team.
Mbi9's responsible gaming policy covers several key components: underage player protection, responsible gaming tools, early detection of problematic gaming, a self-exclusion program, and access to professional support resources. All these features are available free of charge and without any stigma to all registered members.
Important notice: Online gaming is only permitted for individuals aged 18 and above. mbi9 enforces strict age checks during registration and KYC verification. Any account confirmed to belong to a minor will be closed immediately.
This bar is a self-reflection guide, not an actual assessment. Use it as a starting point to evaluate your playing habits.
Responsible Gaming Tools
All these self-control tools can be activated directly from your account settings or by contacting the mbi9 support team via live chat 24/7.
Set a maximum deposit amount for a timeframe that suits you. Once the limit is reached, the system will automatically block any additional deposits until the next period begins. Limits can be reduced immediately, but increases require a 48-hour waiting period for your protection.
Set a net loss limit you are comfortable with per day, week, or month. Once this limit is reached, your account will be automatically blocked from placing new wagers. This is one of the most effective tools to keep your gaming within your planned budget.
Limit the duration of a single gaming session. When the set time is nearly up, the system will issue an early warning. Once the limit is reached, the session will end automatically. You can set a limit between 30 minutes and 8 hours. This feature helps prevent unplanned marathon gaming sessions.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you won't be able to log in or place any wagers. Your account stays secure and your funds remain intact. This option is ideal for players who feel they need a brief pause without permanently closing their account.
For those who need a more serious break, the mbi9 self-exclusion program lets you block your account for 6 months, 1 year, 3 years, or permanently. Self-exclusion requests take effect within 24 hours and cannot be reversed before the period ends. This is a step we take very seriously for your well-being.
You can opt out of receiving any promotional communications, bonus offers or advertisements from mbi9 at any time. This includes emails, in-app notifications and SMS messages. This preference can be managed directly from your account settings page and takes effect within 24 hours of your request.
Warning Signs
Problem gambling rarely happens overnight. It usually begins with small shifts in habits and thinking. Here are the warning signs to watch for in yourself or someone you care about:
Using money meant for daily necessities such as rent, bills or food to place bets is a serious warning sign.
Continuing to play in hopes of "winning back" money you have lost is a dangerous mindset that can lead to even greater losses.
If you feel the need to hide your gaming activity from those close to you, this may be a sign that gaming has crossed a healthy boundary.
When not playing causes discomfort, restlessness or noticeable mood changes, this may indicate a dependence on gaming.
Self-Assessment
Check the statements that apply to your situation over the past 30 days. If you check 3 or more, consider speaking with our support team.
I have played longer than planned and found it hard to stop, even when I intended to.
I have borrowed money from family, friends, or any other source to fund my gaming.
My gaming activity has caused disputes or tension with family members or friends.
I have neglected work, family, or health responsibilities because I was busy gaming or thinking about gaming.
I use gaming as my primary way to cope with stress, boredom, sadness, or everyday problems.
I have tried to stop or cut back on gaming but failed, even after several attempts.
This check is not a clinical diagnosis. If you're concerned, contact the mbi9 support team via live chat for a confidential, non-judgmental discussion.
Support Process
We know that asking for help is never easy. That is why our process is designed to be as simple and confidential as possible.
Start a conversation via 24/7 live chat or our support email. All communications are confidential and will not affect your account status.
Our trained support agents will discuss your current situation with you and suggest the most suitable control tools.
Whether it's a deposit limit, cooling-off period, or self-exclusion — your chosen tool will be activated within the set timeframe and takes effect immediately.
For cases that require deeper support, we can help connect you with relevant professional assistance organizations.
Our team will continue to monitor and stand ready to provide additional support throughout your recovery process if needed.
Additional Control Tools
In addition to the core tools, mbi9 also provides extra controls you can manage yourself through your account settings page:
Enable automatic notifications whenever your account balance goes above or below an amount you set. This keeps you aware of your gaming finances in real time.
Access a complete record of all your gaming activity, deposits and withdrawals for up to 12 months. Reviewing this history regularly helps you objectively assess your own playing patterns.
The mbi9 system will display a reminder pop-up once you have been playing continuously for more than 60 minutes, prompting you to take a short break and reassess your situation.
Set a maximum limit for each individual bet. This prevents impulsive moments from pushing you into placing a wager far beyond what you originally planned.
Minor Protection
Mbi9 has a zero-tolerance policy on underage participation. Here are the measures we take to ensure our platform is protected against unauthorized access.
Every new member must complete a strict identity verification process, including uploading a valid ID document, before making a deposit or placing any bets.
Our verification system uses the latest technology to authenticate document legitimacy and confirm that the applicant matches the person shown in the document.
Any account confirmed or suspected to belong to an underage individual will be closed immediately and funds returned to the rightful owner.
We encourage parents to use parental control software such as Net Nanny or Cybersitter to block children's access to online gambling sites.
To parents and guardians: If you discover that your child has registered an account at mbi9, please contact our support team immediately via live chat. We will close the account and return any funds involved, no questions asked. The privacy of your report is fully guaranteed.
FAQ
Register your mbi9 account today and enjoy a safe, fair and responsible online gaming experience. Our responsible gaming tools are always available to ensure you play on your own terms.