Mbi9 Terms and Conditions – Malaysia Casino Platform Terms of Use

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and mbi9 ("Platform", "we", or "our company") regarding your use of the mbi9.pro website and all services provided therein.

By accessing or using the mbi9 platform in any manner, including browsing the website, registering an account, making a deposit, or using any game or service, you hereby express your full consent to these Terms together with Privacy Policy and Responsible Gaming Policy which also forms part of this agreement.

These Terms are supplementary to any specific rules that may apply to particular games, promotions, or services on the mbi9 platform. In the event of a conflict, those specific rules shall take precedence for the relevant aspects.

To use the mbi9 platform, you must meet all of the following eligibility requirements:

• Age: You must be at least 21 years of age. mbi9 maintains a zero-tolerance policy on underage gambling and enforces strict age verification during the KYC process.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction.
• One account: Each individual is only permitted to hold one active account on the mbi9 platform. Registration of multiple accounts is strictly prohibited.
• Accurate information: All information you provide during registration and KYC verification must be truthful, accurate, and up to date.
• Non-staff: Immediate family members of mbi9 staff and business partners are not permitted to register as members without written approval from management.

The registration process at mbi9 is designed to ensure the security and integrity of every account. During registration, you are required to provide your full name, a valid email address, phone number, and any other information needed for identity verification.

Upon successful registration, you are fully responsible for:

• Keeping your account username and password confidential
• Ensuring no other party accesses your account without authorisation
• Notifying mbi9 immediately if you suspect any unauthorised access to your account
• Updating your personal information whenever changes occur

Mbi9 will not be held responsible for any losses resulting from your failure to keep your account login credentials secure. We recommend using a strong, unique password and enabling two-factor authentication (2FA) available on your account.

The KYC (Know Your Customer) verification process is mandatory before any withdrawal is processed. Documents that may be requested include a copy of your ID, a recent utility bill or bank statement as proof of address, and details of the payment method used.

Mbi9 accepts a range of deposit methods suited for Malaysia users, including FPX, DuitNow, bank transfer, Touch 'n Go eWallet, and GrabPay. All deposit transactions are processed through secure payment channels integrated with SSL encryption.

• Minimum deposit amount: RM 20 for most payment methods
• Processing time: Deposits via FPX and DuitNow are credited to your account within 1–5 minutes
• Currency: All transactions on the mbi9 platform are in Malaysian Ringgit (MYR)
• Source of funds: You confirm that all deposited funds are from legitimate sources and are not proceeds of any illegal activity

All deposits are final and non-refundable once credited to the gaming account, except in technically verified circumstances confirmed by mbi9. You are responsible for ensuring that all payment details entered are accurate before confirming any transaction.

Winnings withdrawals at mbi9 are processed quickly and transparently. The following terms apply to all withdrawal requests:

• Minimum withdrawal amount: RM 50 per withdrawal request
• Processing time: Withdrawals are processed within 15 to 60 minutes for local banking methods once verification is complete
• Withdrawal method: Withdrawals may only be made via the same payment method used for the deposit, subject to anti-money laundering policies
• KYC Verification: All first-time withdrawals and withdrawals exceeding certain limits require completed KYC verification
• Bonus wagering requirements: If your account has received a bonus, the associated wagering requirements must be fully met before a withdrawal is permitted

Mbi9 reserves the right to suspend withdrawal processing until a security review is completed if unusual account activity is detected. We will keep you informed of your withdrawal status at all times via email or live chat.

Mbi9 offers a variety of bonuses and promotions from time to time to enhance the member gaming experience. All bonuses are subject to wagering requirements and the specific terms stated at the time the bonus offer is made.

• The welcome bonus may only be claimed once by each eligible new member
• Bonus wagering requirements must be met within the stated validity period; expired bonuses will be automatically forfeited
• Mbi9 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice
• Bonus abuse, including using multiple accounts to claim the same bonus, will result in the cancellation of all bonuses and possible account closure
• Certain games may contribute less or not at all toward bonus wagering requirements — full details are available on the Promotions

All games available on the mbi9 platform — including slots, live casino, sports betting, and table games — are operated using independently certified random number generator (RNG) technology or through live dealer systems audited by qualified third parties.

All game results are final upon completion. mbi9 will not and cannot alter the outcome of a completed game except in cases of verified and documented technical failure, in which case the affected rounds or bets will be fully refunded.

• All betting limits set for each game or table must be observed
• The use of automation software, bots, or any tools designed to provide an unfair advantage is strictly prohibited
• Players are responsible for ensuring a stable internet connection during play — mbi9 is not liable for any losses resulting from connectivity issues on the player's end
• In the event of a technical disruption during gameplay, our 24/7 support team will review the game logs and resolve any disputes fairly

To keep the mbi9 platform safe and fair for all members, the following are strictly prohibited:

• Registering more than one account under the same name or different identities
• Providing false or misleading information during registration or the KYC process
• Using another person's credit card or bank account to make a deposit without valid authorisation
• Fraudulent transaction attempts, including initiating chargebacks after using funds for gameplay
• Using any software, script, or automated tool to access or interact with the platform
• Sharing your login credentials or allowing others to use your account
• Any form of collusion, bribery, or attempts to influence game outcomes
• Money laundering or using the platform for any illegal financial activities

Account closure by member: You may close your mbi9 account at any time by contacting our support team via live chat. Prior to closure, all eligible balances will be processed in accordance with our standard withdrawal procedure, subject to any outstanding bonus wagering requirements.

Account closure by mbi9: mbi9 reserves the right to suspend or close any member's account for the following reasons:

• Violation of any terms outlined in this document
• Suspected fraudulent activity or money laundering
• Failure to provide requested KYC documents within the stipulated timeframe
• Requests from regulatory authorities or law enforcement
• Account inactive for more than 12 consecutive months

In the event of account closure due to a breach of terms, mbi9 reserves the right to withhold any account balance pending the outcome of an internal investigation. You will be notified of the closure via your registered email within a reasonable timeframe.

Mbi9 provides its platform "as is" and makes no warranties, express or implied, regarding the suitability, reliability, or accuracy of the platform for any particular purpose.

Mbi9 will not be liable for:

• Financial losses resulting from unfavourable game outcomes
• Service disruptions due to scheduled maintenance or circumstances beyond our control (force majeure)
• Indirect or consequential losses arising from the use of the platform
• Actions or negligence by third parties, including payment providers or game providers
• Unauthorised access to your account due to your failure to keep your login credentials secure

The maximum liability of mbi9 in any case shall not exceed the total amount you have deposited in the 30 days preceding the claim.

Mbi9 takes the privacy and protection of members' personal data very seriously. All personal information you provide to us is collected, processed, and stored in accordance with Privacy Policy our comprehensive

In short, mbi9 is committed to:

• Protecting all personal data using 256-bit SSL encryption and the latest technical security measures
• We do not sell, transfer, or disclose your personal data to third parties without your consent, except as required by law
• Allowing you to access, update, or request deletion of your personal data through our support channels
• Notifying you within a reasonable timeframe should any data security breach occur that affects your information

Your continued use of the mbi9 platform following any updates to our Privacy Policy constitutes your consent to the updated privacy terms.

Mbi9 reserves the right to modify, add, or replace any part of these Terms and Conditions at any time. Any material changes will be communicated to members via their registered email and in-platform notifications at least 14 days before the changes take effect.

Your continued use of the mbi9 platform after the effective date of any changes constitutes your acceptance of the amended terms. If you disagree with the changes, you have the right to close your account before they take effect.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where this platform operates. Any disputes arising from or in connection with these Terms shall first be resolved through an internal negotiation process before being referred to the relevant tribunal or court.